This Privacy Policy contains a public statement about how Castle Hotel (CH) deals with personal data. The terms 'we' and ‘us’ as used in this Policy refers to Castle Hotel (CH). This Policy is effective with respect to any data that we have collected, or collect, about and/or from you.

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Castle Hotel is a bar, restaurant and hotel located in the centre of the harbour town of Aberaeron, West Wales.

 

CH is committed to protecting and respecting your privacy. Our Privacy Policy will be reviewed, and may be revised from time to time, so you may wish to revisit it regularly. We will publish information about any changes on our website.

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This Policy sets out the basis on which any personal data we collect from you, or that you provide to us will be handled by us.  Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.  If you have any questions about our data protection policy and practices please contact us: enquiries@castlehotelaberaeron.co.uk

 

CH and your personal data

Our legal basis for collecting and using your personal data

 

The law requires us to have one or more of the 6 lawful grounds to collect and use your personal information. The following are relevant to the purposes set out above:

 

1. Where you have given your consent. This consent can be withdrawn.

2. Where CH has a “legitimate interest” in the collection and use. The law allows personal information to be collected and used if it is necessary for a legitimate interest – ours are set out here in general terms.

 

Sometimes it is not practical to ask for consent and we will rely on this legal basis. Where these situations relate to marketing, please note that you can change your preferences by contacting us (see details below).

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What CH’s legitimate interests are

 

We may rely on legitimate interests in pursuit of our business objectives, which may include the following:

 

• Administration and operational management, including responding to enquires, providing information, and employment and recruitment requirements.

 

When do we collect personal data from you?

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• When you speak to, write to or email a member of staff

• When you sign up for our newsletter

• When you fill in our contact submission form on the ‘Contact’ page of our website

• When you voluntarily provide us with your contact details

 

How CH manages your personal data

 

CH will ensure that any personal data you provide is collected and handled responsibly and securely within our system.

• We do not sell or rent your personal information to any third parties.

• We will not share your personal information with any third parties, except under compulsion of law or where it is necessary to share it with HMRC.

• We do not process your personal data for marketing purposes unless you give permission.

• We will always inform you (before collecting personal data) of the purpose for collecting this.

• We will retain the personal data you provide securely within our records unless you request that we remove it. You may request the removal of your personal data from our records at any time  

• We do not knowingly process data belonging to children without prior parental consent. If you are 16 or under‚ please get the permission of your parent/guardian before you provide us with any personal information.

 

Your rights under GDPR (General Data Protection Regulations)

 

Under GDPR you have the right to:

 

• access any personal data that we hold about you

• require us to rectify inaccuracies in that data

• object to or restrict processing

• have your data erased

• lodge a complaint

• withdraw consent for us to process your data at any time

 

The GDPR applies to our contacts databases. As part of our GDPR compliance process we are actively seeking consent from people whose contact details we currently hold to continue to retain this data across all forms of communication.

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If you request that information we hold about you is deleted or indicate that you do not give your consent for us to continue to hold your data, your personal details will be deleted from our system. To request removal of your details from our system contact enquiries@castlehotelaberaeron.co.uk  

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You can opt-out at any time from being contacted by us. If you let us know that you do not wish to be contacted by us, we will not contact you by email, post, phone or text message.

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You may request a copy of the personal information we hold about you at any time.

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The accuracy of the information we hold about you is important to us. If you change your email address, or any of the other information we hold is inaccurate or out of date, please let us know (contact enquiries@castlehotelaberaeron.co.uk)

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Our contact with you

Newsletters​

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You have a choice about whether you wish to receive information from us. Everyone on our newsletter mailing list may opt-out at any time. If you do not want to receive newsletters from us about our work, you may unsubscribe from our newsletters by clicking the unsubscribe link in any of our newsletters to you. Those who unsubscribe from our mailing list are automatically deleted from our newsletter contacts database.

 

TS uses Mailchimp as our newsletter platform. Mailchimp collect (via sign-up forms) and store personal data, within our MailChimp account in order to allow us to create and use distribution lists and send email campaigns. By remaining on our newsletter mailing list, you acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with their PrivacyPolicy and Terms so please do take some time to review these documents.

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Our Website

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Our website is hosted by Wix www.wix.com If you use our website we encourage you to read their privacy statement.

 

Cookies

The CH website www.castlehotelaberaeron.co.uk places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites. Cookies are essential for helping our website hosts deliver a high quality website and online experience for visitors to our site, and some collect information about browsing and buying behaviour. By using and browsing the TS website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

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What are cookies?

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Cookies are small files of letters and numbers. These files are either stored in the memory of your computer or other device such as mobile phones or tablet devices (these cookies are generally known as session cookies) or are placed on the hard drive of your device (generally known as persistent cookies).

Cookies are created when you visit a website or other service that uses cookies. Cookies are commonly used to help the user’s browsing experience and provide more information about the user’s experience and interests. This information is generally used to make content, services and advertising more relevant and useful during future visits. For more details about cookies and details of how to delete and disable cookies you can visit www.aboutcookies.org and also see our section on more information and turning cookies off below.

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How do we use cookies?

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Our website and services use cookies to distinguish you from other users of our services and to provide increased functionality when you are using our services. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website and our services.

Unless you have adjusted your browser settings (where possible) to refuse cookies, our systems will issue cookies as soon as you visit our website or access other services. If you have switched off cookies then some of the functionality of our services may not be available to you. The cookies that we use on our websites only collect anonymous information to optimise our services, and do not collect personal information.

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What cookies are on our website?

The cookies on our website generally fall into the following category: Analytical cookies.​

 

Analytical cookies allow us to recognise and to count the number of visitors to our website, to see how visitors move around the website when they are using it and to record which content viewers view and are interested in. This helps us to determine how frequently particular pages and advertisements are visited and to determine the most popular areas of our website and/or services. This helps us to improve the service which we offer to you by helping us make sure our users are finding the information they are looking for, and by tracking the success of advertising campaigns on our website.

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What analytical cookies do we use?

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Our website uses Google Analytics, a web analytics tool provided by Google Ireland Limited (“Google”). Google Analytics uses cookies to help the website analyse how users use the website. The information generated by the cookies about your use of the website and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf to evaluate your use of the website, compile reports on website activity and provide us with other services relating to website activity and internet usage. The IP address collected through Google Analytics will not be associated with any other data held by Google.

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Google Analytics do not collect any personal information as seen in their privacy policy. Google also have a browser plugin that allows users to opt out of their analytics.

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Our website also uses Facebook Pixel, a web analytics tool provided by Facebook to analyse peoples interactions with our Facebook page and the path through to our website.

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Where can I find more information about cookies, and how do I turn cookies off or delete cookies?

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Find out more about cookies including how to disable/enable and delete them at the following website www.aboutcookies.org. You can block most cookies (except for Flash cookies) by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site, or you may experience reduced functionality when accessing certain services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our website.

 

Links from our website to other websites

Our website contains links to other websites that are not controlled by CH This privacy statement applies to our website only‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. If you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

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Emailing us

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Your email address is transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we will strive to ensure its security within our systems.

 

Contact CH

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If you have any questions, comments and requests regarding this privacy policy please get in touch with us by email to: enquiries@castlehotelaberaeron.co.uk

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This policy has been approved and adopted in October 2023